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Beschrijving: ISO/IEC 20000A POCKET GUIDEThe goal of this pocket guide is to provide an easy to read document that explains the nature, content and aim of ISO/IEC 20000. It will help to bring ISO/IEC 20000 to an international audience quicker, by providing an easily accessible pocket guide.to promote the awareness and the acceptability of ISO/IEC 20000 as a valid standard for IT Services organizations;to support ISO/IEC 20000 training and certification;to produce a quick reference to the core content of ISO/IEC 20000, for practitioners.ISO/IEC 20000, a pocket guide is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experts in (IT) service provision, to those who are looking for a suitable approach to quality improvement issues.The International ITSMF, through the efforts of its International Publications ESC, has endorsed this pocket guide as part of a common global library supporting a uniform understanding of ITSM knowledge and best practice.

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